What direction do you take when you have a sense of urgency?
A client recently came to us with a very specific challenge. They needed a map of key business capabilities that adequately spanned not only all divisions but also all business units and service lines—the sense of urgency was evident in the discussions as they were looking to move quickly.
Surface capabilities across all business units
The team at Pariveda worked hard to create a shortlist of client-specific capabilities based on desk research and prior Pariveda engagements, separated into groups from Level 0 to Level 2. This list was discussed with 20 different business units, all of whom were able to provide two key inputs: the capabilities not applicable for a specific unit, along with applicable capabilities like local, shared, group, and more. Local capabilities would be those a business unit was able to accomplish by itself, for example, versus shared capabilities that were covered between the specific business unit and the rest of the group.
A collective strategy provides roadmap to move forward together
The outcomes of the discussions with business units were precisely what the client needed. In the end, Pariveda was able to come up with a group-wide business capabilities map alongside a set of 20 business unit-specific maps. This indicated the degree of autonomy for each business unit, along with the various synergies they all shared between them.
These outcomes were only further validated by three additional workshops that took place, which included both IT professionals and business leaders from the client's organization. One workshop worked directly with the leadership of IT Relationship Managers, while another worked with the General Managers of the aforementioned business units. A final workshop took place with the CIO directly, giving the entire organization complete visibility into what is possible and in what direction they collectively need to be headed moving forward.