Do you know what your options are?
Recently, a convenience store retailer with more than 40,000 stores globally and 5,000 stores in the United States realized that they needed to better understand the pros and cons of its existing tools and technologies for future integration. The retailer knew that real-time messaging capabilities existed within their IT, for example, but several operations between corporate systems and store point-of-sale systems remained batch driven.
The initial desired outcome was to get a better understanding of the integration options and the differentiators between the various service-based vendors in the marketplace. The retailer engaged Pariveda Solutions to seek this understanding as well as to provide a real-time services architecture and evaluate the vendors for capability and fit within the existing IT organization.
Generate solution roadmaps to identify the unknown
The team at Pariveda got to work, delivering an 8-week engagement to determine API needs, define architecture strategy and develop a solution roadmap. This, alongside simultaneous efforts to generate requests for proposals regarding the future state solution from multiple vendors for evaluation and implementation costs, helped to better identify a viable integration partner.
Pariveda partnered with technology and business stakeholders as well as on-site vendors to define the current state architecture and determine future state system requirements. They took into consideration not only the design solution, but also the value proposition new features would enable for the retailer to do what it needed to moving forward.
They were able to identify a number of previously unknown factors in both store and backend operations that would prevent realization of benefits unless also addressed. The vendor evaluation analyzed the capabilities of each vendor on a basis of ten factors through a series of more than 50 questions determined by a weighted score.
Approach shows new systems are a more effective option
At the end of the assessment, Pariveda provided the future state architecture, the vendor evaluation summary, as well as guidance on real-time service governance and implementation tailored to the organization.
The client quickly discovered that to implement a real-time services API layer, they would need to make a much larger investment to upgrade systems in both stores and on the back-end so that they could operate with the new capabilities. The retailer was able to determine that the cost of an upgrade to existing services infrastructures would be higher than transitioning those services to this new capability being developed. Most importantly, however, the real-time services strategy roadmap and proposed future state architecture helped drive planning and vendor implementation approach for a new API services layer across the organization.