A Cloud-First Monitoring Approach for Mobile Payment Service

Do you have the insight you need into your infrastructure, or is there a more efficient way to approach it?

A mobile payment service was relying on several observability tools for site reliability engineering (SRE) and DevOps. Grafana, Kibana, Sumologic and NewRelic all had been used for log searching, monitoring and alerting. In an effort to streamline operations and trim costs, the company sought Pariveda’s help to transition to a single tool that could provide all current capabilities and offer the potential for expansion as needed. While the client initiated this project internally, Pariveda was under its Payments division and was therefore directly impacted by this strategic decision.

Datadog was chosen by the client due to the monitoring and analytics platform for cloud-scale applications that provides a centralized location for companies to gain visibility into their application performance. It was also able to quickly identify any bottlenecks or other issues that occur and provide insight as to why they’re occurring.

A two-phased approach to success

Working in partnership with the client, Pariveda began a two-phased approach. The first phase focused on education. Over a period of several weeks, Datadog presented to the client’s engineers and Pariveda consultants multiple sessions on such topics as integration with open-source platform Kubernetes and learning how to use Dashboards and Monitors. The second phase was implementation, during which the team decommissioned old tools like charts and alerts and transferred them to Datadog equivalents. Throughout the implementation process, Pariveda maintained close contact with the client, presenting operational readiness plans and learning how to use application performance management (APM) and tracing within a Python programming language project.

Single-platform visibility leads to faster response, deeper knowledge, better service

The solution and collaboration with Pariveda enabled the client to successfully complete its migration to Datadog. Pariveda facilitated a smooth transition; the team provided valuable insight into what it takes to consolidate an observability toolset while maintaining previous capabilities and enhancing techniques by using specialized Datadog offerings. The client now has a single view into all of its performance data which, in turn, enables the company to maintain high levels of service for its customers.

Modern systems are becoming increasingly complex, meaning that companies may not know that problems even exist before they cause serious damage. Contact Pariveda at sales@parivedasolutions.com to learn more about how we can work with you to bring observability into your technology infrastructure.

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