Situation

• Our client, a software company specializing in donor management, needed help executing a new rollout strategy (developed by Pariveda Solutions) for the release of their new flagship software product
• Product development was being performed by a 3rd party and it was a year behind schedule
• While having deep experience in the non-profit donor management industry, the client team was small and had limited experience in executing rollout and migration strategies
• Our client needed to quickly launch the rollout as soon as the product was ready in order to meet customer demand

Solution

• We supplied a team of four to work directly with the client team, two project managers and two developers, to execute the Software Factory strategy
• Our team finalized the details of the process and launched the effort with the client team
• We provided account/project management, business analyst, training, and data migration and conversion expertise
• While executing the process, we trained the client team in the importance of each phase of the process and trained them in the use of the process
• Once the process was well established, we assisted the client in finding permanent resources and then trained the new resources to back-fill our positions

Benefits

• Twenty new clients were up and running on the new software product in six months
• The client is now self-sufficient and has a well established process for migrating customers to its new product