Situation

• Our client, an electronic loan processing service provider, had recently engaged new customers that were larger and more demanding than previous customers
• Projects were significantly behind schedule and the customer’s confidence in our client was quickly going down
• One of their largest customers engaged a 3rd party consulting company to conduct an audit of the project
• Our client was at risk of losing a major contract and one of their largest customers

Solution

• We were engaged to perform a risk assessment and to help our client prepare for the upcoming audit
• Our final report, which was presented to our client’s customer, included:
• A client overview with their experience, service offerings, and technical environments
• A project overview, history, and issues identified
• Specific recommendations for getting the project back on track
• Our recommendations included:
• Establishing a formal project management structure, processes, and communication
• Implementing best practices for product development
• Creating a joint team to develop a test strategy and procedures for validating the project deliverables

Benefits

• Our client’s customer was very impressed with the final audit preparation report, which allowed them to get the project back on track
• Due to the increased customer satisfaction, our client was able to sell more services to this customer and other customers