Integrity - Our central, defining core value from which all our other values are derived

• Adhere to high ethical standards
• Report promptly and completely
• Do what we say we are going to do by when we say we are going to do it
• Encourage disclosing news that is not positive, talk straight
• Welcome disagreement

Partnership - central to our respect and treatment of others.

Among ourselves we recognize the highest level of mutual dependency and expect the strongest manifestation of our core values, we expect people to:

• Share risk
• Pull their own weight and help carry others in times of need
• Add value to the whole
• Actively support our core values

We expect to partner with our clients, and regardless of the duration of our relationship:

• Share risk
• Work to add value for all parties
• Support our core values

Servant Leadership - reflects our personal commitment to our mission through humility and trust.

The healthiest organization is one where, over time, there is a strong voluntary support for its values and objectives; where people sign themselves up for the mission. This level of dedication can only be created and sustained by leading in a way that makes human sense.

Servant leadership makes human sense:

• Lead as you wish to be led
• Patience, attention, encouragement, respect, fair standards, compelling goals and honest feedback, whether you are the leader or the led
• Does not mean abandoning stewardship to investors

Passionate commitment to an organization and its mission comes from recognizing and accepting the full person, complete with deep and complex relationships to their vocation, family and beliefs.

If, as servant leaders, we each become deeply engaged in our daily experience, and accept, without prejudice, the people involved and seek to understand and serve them, the effect is a reciprocal return of trust, acceptance and support.

Excellence - a constant pursuit for our company as a whole and our people as individuals.

• Constantly improve to meet and exceed the highest expectations of our clients, owners and people
• Teach and encourage our people to improve performance and reduce the costs of what they do for clients
• Identify, attract and retain the finest talent possible to serve our clients and our people
• Associate rewards are based on results, and promotions on ability
• Never allow the good to succeed as the enemy of the great

Profit - The reflection of collective judgment of the marketplace about our value proposition.

• The opportunity to earn a profit is how the competitive free enterprise system motivates investment to enhance human health and happiness
• Expanding profits reflect our client’s increasingly positive view of our company's ability to create value